Instant Chat from the Parent Portal

Parents message counsellors directly from the portal — no email, no phone calls. Real-time chat with read receipts, file sharing, and conversation history.

  • Real-time parent-counsellor messaging
  • File and document sharing in chat
  • Read receipts and typing indicators
  • Chat history linked to lead profile
  • Canned responses for common questions
  • Multi-counsellor chat routing

Sound Familiar?

  • Parents calling the admission desk 5+ times for simple questions: Instant chat answers without phone queues
  • Emails buried in inboxes and missed: Real-time chat with notifications and read receipts
  • No record of parent conversations: Complete chat history linked to each lead profile

Complete Portal Chat Features

Everything you need to modernize your school's portal chat.

  • Real-Time Chat: Instant messaging between parents and counsellors with typing indicators and read receipts.
  • File Sharing: Parents can share documents and images directly in the chat window.
  • Canned Responses: Pre-saved answers for common questions: fee structure, documents needed, visit timings.
  • Smart Routing: Chat automatically routes to the assigned counsellor. Escalation to manager if response is delayed.
  • Chat History: Complete conversation history saved on the lead profile. Visible to any team member.
  • Notifications: Push notifications for new messages. Never miss a parent query.

Get Started in 4 Simple Steps

  1. Parent Opens Chat: From the Parent Portal, parent clicks the chat widget to start a conversation.
  2. Routes to Counsellor: Chat is routed to the assigned counsellor with a notification.
  3. Real-Time Exchange: Counsellor and parent chat with file sharing and canned responses.
  4. History Logged: Entire conversation saved on the lead profile for future reference.

Frequently Asked Questions

Is chat available 24/7?

The chat widget is always visible. During off-hours, messages are queued and counsellors receive them on the next business day.

Can parents share files in chat?

Yes. Parents can share documents, images, and PDFs directly in the chat window.

Are chats saved?

Yes. All conversations are permanently saved on the lead's profile and visible to any authorized team member.

What are canned responses?

Pre-saved answers for frequently asked questions. Counsellors select from a list instead of typing the same answer repeatedly.