Never Miss an SLA Again

Set response time targets for your admission team and monitor compliance in real-time. Get instant alerts when counsellors miss their SLA — before parents notice.

  • Configurable SLA targets per stage and channel
  • Real-time compliance dashboard
  • Auto-escalation when SLAs are breached
  • First-response time tracking per counsellor
  • Historical SLA trend analysis
  • Integration with notification system for alerts

Sound Familiar?

  • No accountability for response times: SLA targets with real-time tracking and breach alerts
  • Parents complain about slow responses: First-contact within 2 hours guaranteed with auto-escalation
  • Manager discovers missed follow-ups days later: Instant breach notifications to managers with escalation chain

Complete SLA Monitoring Features

Everything you need to modernize your school's sla monitoring.

  • SLA Configuration: Set response time targets: first response within 2 hours, follow-up within 24 hours, etc. Different SLAs per channel and stage.
  • Compliance Dashboard: Real-time view of SLA compliance across counsellors. See who's meeting targets and who's falling behind.
  • Breach Alerts: Instant notifications when a counsellor misses their SLA. Configurable escalation chain to managers.
  • Trend Analysis: Track SLA compliance trends over time. Identify patterns — which days/times see the most breaches.
  • Counsellor Metrics: Per-counsellor first-response time, average response time, and SLA compliance percentage.
  • Auto-Escalation: When SLA is breached, the lead auto-escalates to the next available counsellor or manager.

Get Started in 4 Simple Steps

  1. Set SLA Targets: Define response time targets for first contact, follow-ups, and each pipeline stage.
  2. Monitor in Real-Time: Dashboard shows live SLA compliance across all counsellors and channels.
  3. Get Alerts on Breach: Instant notifications to managers when targets are missed. Auto-escalation kicks in.
  4. Review & Improve: Analyze trends, identify bottlenecks, and adjust targets or staffing accordingly.

Frequently Asked Questions

What SLA targets can I configure?

You can set targets for first response time, follow-up response time, stage transition time, and document verification turnaround. Different targets per channel (WhatsApp vs email vs phone) and per pipeline stage.

What happens when an SLA is breached?

The system sends instant notifications to the assigned counsellor and their manager. If configured, the lead auto-escalates to the next available counsellor.

Can I see SLA trends over time?

Yes. The trend analysis shows weekly and monthly SLA compliance, helping you identify patterns and staffing needs.